Refund policy
Our promise. Every Floria Naturals order is packed by hand and checked before it leaves us. If something is not right, tell us within 7 days of delivery and we will make it right.
What we accept. Because soaps, oils and candles are personal-care and home-fragrance items, we can accept returns only for these reasons:
- The product arrived damaged, leaked or broken.
- You received a different product from the one you ordered.
- An item or part of a gift set is missing from your parcel.
We are unable to accept returns of items that have been opened, used or washed with, unless they arrived damaged or incorrect.
How to report a problem.
- Email us at contact@florianaturals.com or call +91 976 721 7909 within 7 days of delivery.
- Share your order number and clear photos of the product and the outer packaging. For a sealed parcel that arrived damaged, an unboxing video helps us resolve it faster.
- We will reply within 2 working days with a replacement or a refund, whichever you prefer where stock allows.
Refunds. Approved refunds go back to your original payment method within 5 to 7 working days of approval. For Cash on Delivery orders, we will ask for bank or UPI details to send the refund.
Return shipping. For damaged, incorrect or missing items, we cover the shipping. For any other return we approve at our discretion, return shipping is paid by the customer.
Cancellations. You can cancel an order before it is dispatched by writing to us with your order number. Once it has shipped, it cannot be cancelled.
Made-to-order and personalised gifting. If we have customised a gift set for you, such as a message card or a special selection, it cannot be returned unless it arrived damaged or incorrect.
Contact. Floria Naturals, contact@florianaturals.com, +91 976 721 7909.