Refund Policy

At Floria Naturals, we are dedicated to ensuring your satisfaction with our aromatherapy skincare products. Our Refund Policy outlines the terms and conditions for processing refunds to provide clarity and transparency in case you encounter any issues with your order.

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1. Eligibility for Refunds: We understand that circumstances may arise where you may need to seek a refund. Refunds will be considered under the following circumstances:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 14 days of receiving your order, and we will arrange for a replacement or refund.

• Incorrect Items: If you receive an incorrect item, kindly contact us within 14 days, and we will promptly address the issue with the correct product or issue a refund.

2. Refund Process: To initiate a refund, please contact our customer support team at contact.florianaturals@gmail.com. Provide your order number, details of the issue, and any supporting photographs if applicable. Our team will review your request and guide you through the refund process.

3. Refund Timeframe: Once your refund is approved, it will be processed within 7-10 business days. Please note that the time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.

4. Non-Refundable Items: Certain items are non-refundable, including gift cards. Gift cards cannot be returned or refunded.

5. Return Shipping: If a return is required due to a damaged or incorrect item, Floria Naturals will cover the return shipping costs. Please follow the instructions provided by our customer support team for the return process.

6. Contact Us: If you have any questions or concerns regarding our Refund Policy, please reach out to us at contact.florianaturals@gmail.com. We are committed to resolving any issues promptly and ensuring your satisfaction with Floria Naturals aromatherapy skincare products.

 

Thank you for choosing Floria Naturals. Your trust is essential to us, and we are dedicated to providing exceptional customer service and addressing any concerns you may have with our products.